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Job Type: Interim
Location: Irving, Texas

McKinley Marketing Partners' large retail client needs an experienced UX Researcher for a six-month project located in Irving, TX.  Our client needs a passionate researcher to build strong team relationships and drive tasks for initiatives in contribution to product design. Ability to focus on multiple research projects for different product stakeholders. Ability to understand how integrated products affect the ecosystem to share insights and recommend opportunities areas.

Responsibilities

  • Lead research activities for the client's digital products
  • Work with different stakeholders in building a comprehensive research roadmap for the area, plan and conduct qualitative and quantitative studies in a UCD process
  • Present clear, actionable insights with stakeholders at all levels, including executives
  • Distill complex research insights into simple and powerful visualizations

Requirements

  • Education background in Psychology, Social Sciences, Human-Computer Interactions, Human Factors or design-related academic training
  • Ability to understand complex research problems, collaboratively plan with stakeholders, and solve them in the best possible way, given the constraints
  • Ability to consult with multiple product areas at once and manage their research roadmaps
  • Ability to distill complex research findings into clear, actionable messages consumable by various stakeholder, including senior executives
  • Strong analysis and presentation capabilities, including in presenting to all levels of stakeholders, including executives
  • Skilled in a variety of Qualitative and Quantitative UX Research methods and tools (particularly remote) for discovery, consolidating Information Architecture, formative evaluation, summative evaluation
  • Understanding of statistical concepts and survey methods to solve a wide variety of quantitative research problems
  • Knowledge of Service Design approaches and comfortability leading workshops
  • Ability to present complex research findings into easily digestible visualizations
  • Comfortable traveling for research to interview and observe users at store contexts and maintain safety protocols
  • Expected to travel up to 25% of the time

Expected Qualifications

  • Bachelor's degree in one of the above-mentioned educational backgrounds.  Masters preferred
  • At least three years in a lead research role responsible for multiple products
  • Portfolio?or work samples that clearly show research problem identification, problem-solving, and communication
  • 7-9 years of experience researching complex enterprise product ecosystems
  • Complete knowledge of User-Centered Design projects
  • Strong Stakeholder engagement, requirement gathering, and well versed in many qualitative and quantitative research methods
  • Demonstrated ability to communicate clearly and concisely to all levels of stakeholders
  • A strong ability to build relationships and work independently
  • Highly skilled in remote user research, usability, and survey tools
  • Strong skills in Keynote/ PowerPoint to convey clear messages with data
  • Consulting experience with leading Research firms with a focus on retail digital products is a plus

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