What
Where

Job Type: Contract-to-Hire
Location: Silver Spring, Maryland
Posted: 4/16/2021

Our client in the healthcare industry is looking for a Membership Support Specialist to serve as central interface to provide a high level of membership service support. This position will triage, trouble shoot and respond to and/or resolve data entry, billing, reporting, membership billing matters and issues. This is a full time temp to hire role.

This position will require regular on-site attendance once in-office operations resume.

Responsibilities:

  • Serves as lead staff regarding membership billing and reporting
  • Acts as primary contact fielding and responding to questions, inquiries, and complaints daily, in a timely and accurate fashion
  • Ensures that appropriate actions are taken to triage membership billing, demographic requests, cancellations, and transfers
  • Collaborates as appropriate with internal staff
  • Tracks, documents, collaborates with and trains identified staff on related membership service and escalated resolution matters   
  • Identifies reporting issues and works with staff to address issues found on reports
  • Supports coordination of the work to ensure reporting and entry of membership data records for members

Requirements:

  • Bachelor’s Degree or equivalent work experience required
  • 5 years in a membership service role that encompasses billing, data entry, reporting, troubleshooting and resolution
  • 2+ years of experience working in Personify (highly preferred), or a similar membership database, is required
  • Service-oriented and able to resolve issues with diplomacy, patience, and accuracy mandatory
  • Excellent verbal and communication skills
  • Must have expert analytical and organizational skills
  • Superior attention to detail
  • Ability work and maintain high service standards with minimal supervision
  • Ability to work on multiple tasks and prioritize workload
  • Position requires skill with Microsoft Office Suite, including Excel and Word


All McKinley roles include a competitive benefits package.

Sign In

Email
Password
Not a member? Register

Related job openings

Communications Manager

McKinley Marketing Partners’ legal non-profit in D.C. is seeking a communications manager to join their team for a ... see more

President & CEO

McKinley Marketing Partners nonprofit client located in Irving, TX, is seeking a President & CEO to lead the organization.  The President ... see more

Director of Marketing and Digital Strategy

Our client in the private newspaper space is seeking a director of marketing and digital strategy to join their team. The director will be ... see more

Marketing Manager

McKinley Marketing Partners’ large nonprofit client in Washington, D.C. is looking for a marketing manager to work a yearlong contract. The ... see more

Internal Communications Writer

Our financial investment management client located in Owings Mills, MD seeks an internal communications writer for a six month project.  The ... see more

Analytics Manager

Our large financial client located in Virginia is looking for an Eloqua Analytical Manager. The ideal candidate will have demonstrated ... see more

Adobe Consultant

Our nonprofit client located in Washington, D.C. is looking for an adobe implementation/testing resource to support their business team on a contract ... see more

CLOSE