Job Type: Contract-to-Hire
Location: Silver Spring, Maryland
Posted: 4/16/2021

Our client in the healthcare industry is looking for a Membership Support Specialist to serve as central interface to provide a high level of membership service support. This position will triage, trouble shoot and respond to and/or resolve data entry, billing, reporting, membership billing matters and issues. This is a full time temp to hire role.

This position will require regular on-site attendance once in-office operations resume.


  • Serves as lead staff regarding membership billing and reporting
  • Acts as primary contact fielding and responding to questions, inquiries, and complaints daily, in a timely and accurate fashion
  • Ensures that appropriate actions are taken to triage membership billing, demographic requests, cancellations, and transfers
  • Collaborates as appropriate with internal staff
  • Tracks, documents, collaborates with and trains identified staff on related membership service and escalated resolution matters   
  • Identifies reporting issues and works with staff to address issues found on reports
  • Supports coordination of the work to ensure reporting and entry of membership data records for members


  • Bachelor’s Degree or equivalent work experience required
  • 5 years in a membership service role that encompasses billing, data entry, reporting, troubleshooting and resolution
  • 2+ years of experience working in Personify (highly preferred), or a similar membership database, is required
  • Service-oriented and able to resolve issues with diplomacy, patience, and accuracy mandatory
  • Excellent verbal and communication skills
  • Must have expert analytical and organizational skills
  • Superior attention to detail
  • Ability work and maintain high service standards with minimal supervision
  • Ability to work on multiple tasks and prioritize workload
  • Position requires skill with Microsoft Office Suite, including Excel and Word

All McKinley roles include a competitive benefits package.

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