Job Type: Interim (W-2)
Location: Adelphi, Maryland
Posted: 9/4/2020

Our higher education client in Adelphi is looking for an interim marketing creative operations director to join their team for a short-term contract. The interim marketing and creative operations director will lead the production management team of a large in-house creative services organization that produces an expansive range of award-winning marketing communications, web, and advertising materials.


  • Motivate production management direct reports whose responsibilities include account management, project management, traffic, and print production to a high level of performance and accountability in a high volume, fast-paced environment
  • Develop and maintain positive, collaborative, and productive relationships with internal clients including creative and content strategists, media optimization and teams external to marketing as well as stakeholder teams (designers, writers, and web production)
  • Facilitate a collaborative work environment with accuracy and excellence in deliverables
  • Serve as an expert resource for all creative services projects coming through the pipeline for all clients
  • Lead the planning and prioritization of projects
  • Use best practices to create schedule templates and apply timelines and resources based upon dependencies
  • Resolve issues and solve problems throughout the entire project life cycle
  • Responsible for tracking use of human resources as well as internal and external expenses by project type and for making data-based and ROI-centered recommendations for staffing
  • Grow and maintain a bank of contingent/part-time employees who may be leveraged as needed during peak periods
  • Research and recommend ROI-based and efficient policies and processes, including tools and technology, that manage project governance and identify solutions for production bottlenecks
  • Manage up and represent team effectively to leadership with use of routine and as-needed project management system reports. Judiciously escalate concerns and make thoughtful recommendations to Associate Vice President, Brand Marketing Communications
  • Serve as the system administrator for the Workfront project management application to deliver increased efficiency across the entire marketing department.
  • Develop system reports to ensure a high level of performance, optimization, and accountability
  • Ensure project request data fields align with reporting needs, assign user authority to direct reports and stakeholders, recommend training and upgrades, optimize and customize
  • Provide excellent customer services to clients to ensure project requests are properly and efficiently defined and planned
  • Effectively manage project scopes by ensuring any changes to project scope are documented, accepted, and approved
  • Fully project manage and facilitate a portion of projects with an emphasis on web-related requests such as web updates with multiple dependencies, landing pages, etc., that require a solid understanding of CMS functionality and web development processes


  • Bachelor’s degree from an accredited institution of higher learning
  • 10+ years of marketing and creative experience
  • High level of Workfront project management software expertise
  • Project management experience in a large marketing organization with a heavy digital presence
  • PMP certification
  • High level of understanding of creative production best practices for all channels including digital, print, eCRM, web and a solid understanding of the marketing function
  • Understanding of and experience with sophisticated creative project management software and tools, i.e. Typical Scope

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