Community Engagement Manager

JOB DESCRIPTION

Our large nonprofit client is seeking a community engagement manager to drive community engagement via commenting on the content level for their website

This is a long-term (18+ months) W2 contract. This position can be fully remote. All McKinley roles include a competitive benefits package.

Responsibilities

• Drive community engagement via commenting on the content level for the company website
• Work with editors and content creators to assess which content should include commenting and its duration (when to launch, redirect/move or retire)
• Develop and curate commenting content that will spark conversations and enhance news and information offerings
• Coordinate and schedule commenting events – Q&A, UGC, featured experts, trivia, etc. -- to attract new participants, drive engagement, and enhance news and information offerings
• Monitor commenting activity and key metrics to analyze performance, provide regular reporting, identify topics of interest, engage or target specific users, and inform content planning
• Research and monitor commenting trends and best practices to develop engaging content and events
• Collaborate with content creators, producers, social and marketing teams to plan and provide timely, accurate and effective commenting content and events
• Assist customer care team in commenting moderation as it relates to answering questions, providing responses, additional information and resources, and identifying potential infractions
• Update and maintain commenting content calendar
• Schedule and publish commenting content and events using the ViaFoura platform

Requirements

• Bachelor's degree
• Minimum two years of community management experience, preferably with experience managing commenting on content
• Proficiency in using ViaFoura or another similar community engagement platform

McKinley Marketing Partners is an Equal Opportunity Employer. All individuals are encouraged to apply, and all applicants will be considered for employment without regard to race, color, religion or belief, ethnic origin, age, sex, sexual orientation, gender identity, disability or veteran status, or any other basis protected by law. Opportunity for all is central to our mission. We strive to reaffirm our commitment to the values of diversity, equity, and inclusion. We push ourselves to new heights to embrace ongoing change and creativity. With this as our goal, we are proud to have reached individuals with diverse backgrounds who possess the talent, energy, and focus to accelerate our mission forward.